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sconcid
01-13-2010, 09:58 PM
lil help anyone. Just updated strategy. Attempted to load 250 tune and got a "wrong vehicle error"
Any advice?
08stroker250
01-14-2010, 12:07 AM
Call Mick, he will help you!

828-702-3461
mick1955
01-14-2010, 07:49 PM
lil help anyone. Just updated strategy. Attempted to load 250 tune and got a "wrong vehicle error"
Any advice?

We already know there is a problem with 7 different tuners. We are working on a fix. Just reload one of your old tunes for now. Also make sure you send me an email with you DashDAQ serial # and a brief not about the problem.

techsupport@spartandieseltech.com
mjm1
01-23-2010, 08:29 PM
what if you need to go to stock? My dashdaq is saying wrong vehicle on my reload stock file. I need to be back to stock on Monday at 7AM. Is there any way to fix this?
mick1955
01-24-2010, 12:21 AM
what if you need to go to stock? My dashdaq is saying wrong vehicle on my reload stock file. I need to be back to stock on Monday at 7AM. Is there any way to fix this?

Send me an email:

techsupport@spartandieseltech.com

Need you vin and strategy code and a short note that you need another stock file.

Mick
mjm1
01-24-2010, 03:51 PM
Mick, Please call me ASAP. I need to drop the truck off tonight at the dealer. The recovery file loaded but the dashdaq still says the 210 tune is loaded.
Thanks
08stroker250
01-24-2010, 04:16 PM
You need to give him a call and leave a voicemail, and also email him at techsupport@spartandieseltech.com. You will get much better response from that.
mjm1
01-24-2010, 04:23 PM
I've done both, I'm down to the wire now. The truck needs to be dropped off tonight due to the location of the dealer and me getting a ride to work.
Starting to second guess messing with the truck.
08stroker250
01-24-2010, 05:06 PM
You just have to wait for him to get back with you. Call the office and ask for him.....

828-606-3263
mjm1
01-25-2010, 05:01 PM
Problem solved!
Many thanks once again to the great folks who make up the Spartan team!
Thanks for putting up with my OCD and phone/email stalking. If every US bussiness operated with the same regard to customer satisfaction like Spartan does we would all be better for it.
Thanks again.